Saturday   04/04/2020  |  11/08/1441 H
-
-
-
Kingdom of Saudi Arabia
Ministry of Interior
General Directorate of Border Guard
SLA
SLA
|
|


 

The General Directorate of  BorderGuard introduces and publishes the content of the website as per an agreementthat stipulates the terms and conditions under which visitors and otherbeneficiaries may make use of it.


The agreement aims to establish  abaseline and framework to provide high quality services meeting the needs andexpectations of the visitors. The SLA includes the following provisions:


Responsibilities of “The General Directorate of Border Guard ” portal : Themanagement of “ The General Directorate of Border Guard ” portal  is committed to addressing problems relatedto registration or access to the portal’s sections and pages.


The management of “The General Directorate of Border Guard ” portal  is committed to reviewing its contentregularly and provide an updated content to its visitors.


The management of “ The General Directorate of Border Guard ”portal  is committed to responding to thevisitors’ inquires and taking useful and feasible suggestions into account andworking on its implementation.


The management of “ The General Directorate of Border Guard ”portal  is committed to providing theservices above during non-maintenance periods.


Responsibilities of the portal’s users:


Entry to the portal represents a preliminary agreement with all termsand conditions of use.


It is prohibited to enter “ The General Directorate of Border Guard ”portal to cause any damage to the portal’s and its contents.


The visitor of “The General Directorate of Border Guard” portal isencouraged to report any deficiency, error, problems facing him/her while usingthe portal.


The provisions of this SLA becomes effective once entering The GeneralDirectorate of Border Guard “” portal and throughout using it.

 

 

Electronic Service Standards

E-Services

Total time

E-Service Available

Downloading main page and links

4 seconds

24/7

My  Experience

120  seconds

24/7

Border Buffer Zone Entry Permit

5 working days

24/7



 

-